Now Hiring - Customer Service/Inside Sales Representative in Twinsburg, OH

Path Master, Inc. has been a family owned and operated company since 1976. We are a distributor of traffic control equipment for Ohio, Western Pennsylvania, Kentucky, and West Virginia. We bring together engineers, customer support specialists, and a stock of inventory comprised of the finest products for any traffic management need. These individuals work as a team to provide the best in-class products and services. We are actively looking to add to our inside sales team to improve our services.

Essential Functions:

¨Answers incoming calls/emails from customers and responds to product and service questions, including but not limited to quote requests, order placement, status of current orders, item return inquiries, product compliance inquires, possible invoicing issues, shipment issues, and industry certification requests.

¨Understand equipment the company sells and be knowledgeable to make sound suggestions to customers. Opportunities to attend training sessions provided by the company and vendors to maintain knowledge are routinely available. Research solutions regarding equipment if needed.

¨Prepare costing for customer quotes.

¨Write up customer orders/returns.

¨Occasionally write up Vendor POs for specialty products.

¨Research customer inquiries listed above and respond to the customer in the timeliest manner available.

¨Maintain customer accounts by recording account information in Accounting Software and CRM system.

¨Preparing and sending of Project Product Submittals to customers as required by the various states. Maintain filing of these documents in project files and CRM.

¨Correspond with customers regarding project releases. Follow through with resolutions required and communicate resolutions with customers in a timely manner. Maintain project folder, CRM, and accounting records as required.

¨Research via various industry mechanisms, projects to potentially bid on. Procure those plans and proposals. Determine items to bid and prepare take offs.

¨Interact with suppliers to gather special pricing if needed.

¨Follow up on projects as notified by the various industry mechanisms. Document and communicate this information as required.

¨Maintain CRM by documenting identified projects and help provide reports to salesman and senior staff.

¨Performs other tasks as assigned.

¨Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

¨To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Path Master, Inc. will be based on merit, qualifications, and the needs of the company. Path Master, Inc. does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, medical conditions, family care status, sexual orientation, or any other basis prohibited by law.

Job Type: Full-time

Pay: $50,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location